‘27,000 calls received in 11 months; 200 youngsters counselled through chatbot so far’
Jahangeer Ganaie
Srinagar, Oct 10 :
The groundbreaking Tele Mental Health Assistance and Networking Across States (Tele-MANAS) cell, operational at the Institute of Mental Health and Neurosciences (IMHANS) Srinagar, has emerged as a lifeline for individuals grappling with stress, drug addiction, and anxiety-related issues in Jammu and Kashmir. Since its inception eleven months ago, the first-of-its-kind mental health helpline has received an overwhelming response, with approximately 27,000 calls being made.
Launched on November 4, 2022, this unique three-tier system incorporates mental health counsellors, clinical psychologists, and psychiatrists, ensuring a comprehensive support network for those in need.
A senior health official informed the news agency—Kashmir News Observer (KNO) that the helpline has handled over 26,700 calls, addressing concerns ranging from stress and drug addiction to suicidal tendencies and anxiety.
Notably, around 700 distressing calls involving suicidal tendencies were timely and effectively counselled, demonstrating the critical role Tele-MANAS plays in crisis intervention.
The recent introduction of India’s first Tele-MANAS chatbot in Jammu & Kashmir has further extended the reach of mental health support. Designed to engage with individuals in distress, the chatbot provides 24/7 access to health counsellors, clinical psychologists, and consultants. This digital initiative not only ensures round-the-clock assistance but also encourages individuals to seek help from the comfort of their homes, addressing privacy concerns and enhancing accessibility.
The toll-free helpline number for Tele MANAS Cell J&K is 14416/1-800-891-4416, and for the Tele MANAS Chatbot, it is 9797600601. The helpline operates 24×7, offering mental health services and drug de-addiction services to the general public.
In light of previous studies conducted by the Institute of Mental Health and Neurosciences (IMHANS), it is evident that Kashmir faces a significant mental health challenge. A study in 2016 revealed that 11.3 percent of the adult population in the valley suffers from mental illness. Another study in 2015 by Medecins Sans Frontieres and IMHANS indicated that nearly one in five individuals in Kashmir exhibits symptoms of post-traumatic stress disorder—(KNO)